Returns

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Returns

  • Custom products do not accept returns.

  • Once the payment has been processed, modifications to the design can not be made, either due to a change of opinion or an error on the part of the client.

  • Returns are only allowed if the product suffers a factory defect (defective product). You must follow the following steps to make the return:

    • You have 14 working days to exercise the right of return.

    • You must communicate the reason for your return beforehand by sending an email to contact@eboomy.com (Sometimes a photo of the product in question will be requested.)

    • We will take care of the costs associated with this return and / or change.

    • We reserve the right to withhold reimbursement until we receive the product.    

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